Complaints handling procedure

Complaints handling procedure

Unhappy with our service or products?

Please tell us. Your feedback is very important to us and we appreciate the fact that you are prepared to use your valuable time to tell us. We take your complaints seriously and commit to attend to them as quickly as possible.

What to do

If you’re unhappy with any aspect of our service or products, please let us know as soon as possible through one of the following channels:

Email us

We are ready to receive your email on complaints.botswana@alexforbes.com

Come see us

Visit any of our branches and talk to one of our service consultants. You can find your nearest branch and opening hours on our business directory or call us to find a branch near you.

Mail us

Private bag 00410, Gaborone

 

For more detailed information, you can download these files

Complaints management process

Complaints escalation process